This explains how Waconzy handles account, checkout, order, support, and service information when you use our website, marketplace, client portal, and WhatsApp Shop.
Use the same checkout email for delivery.
Hosted providers process payments securely.
Data is used to deliver and fix orders.
We may collect your name, email, WhatsApp number, account details, order details, checkout metadata, support messages, uploaded/requested service information, product selections, payment status, and usage information needed to deliver Waconzy products and support.
Card and crypto payments are processed through secure payment providers. Waconzy does not ask you to send full card details in chat and does not store full card numbers on the website. Payment providers may process payment information under their own privacy and security rules.
We use information to create or link your account, deliver product details, process orders, provide support, prevent fraud, improve our marketplace, contact you about your purchase, and comply with applicable requirements.
If you checkout before signup, use the same email when creating or signing in to your Waconzy account. This helps us connect payment, delivery, support, product instructions, and order records correctly.
If you contact Waconzy through WhatsApp Shop, support chat, or tickets, we use the information you provide to answer questions, guide checkout, verify orders, and resolve issues. Please do not send unrelated sensitive information.
For leads, custom software, websites, campaigns, sender setup, or other services, you may provide business information, files, URLs, instructions, or project data. You are responsible for having permission to provide and use that information.
We may share only what is needed with payment processors, hosting providers, support tools, contractors, or service providers helping us deliver your order. We do not sell your private account information as a standalone product.
We use practical security controls and server-side handling for private app credentials. No online system is perfect, so you should also keep your login details safe and contact support if you suspect unauthorized access.
We keep order, account, support, and compliance records as long as needed for delivery, support, fraud prevention, accounting, and business operations. You may contact support to request review or deletion where legally and operationally possible.
Questions about privacy can be sent through Waconzy Support or WhatsApp Shop at +1 772 266 3340.