Contact Waconzy support with your order email, product name, payment method, and what went wrong.
Last updated: June 2026
A sweet, fair refund policy
We want happy customers, and we will try our best to help. Because many Waconzy services require real manual labor, technical setup, support time, and digital preparation, refunds are only issued for approved cases.
100% refund if we cannot fix it
If a real product problem happens and Waconzy cannot fix, replace, resend, reconnect, or reasonably resolve it after support review, we can approve a 100% refund for that affected order.
Give our team a fair chance to review, repair, replace, reconnect, resend, or guide you through the issue.
If Waconzy cannot fix the problem after review, approved cases may receive a 100% refund for the affected order.
Approved refund examples
Wrong or missing access that Waconzy cannot correct after support review.
A paid product that cannot be delivered, replaced, or reasonably fixed by Waconzy.
Duplicate payment or billing error confirmed by Waconzy or the payment provider.
Manual labor and digital service limits
Manual labor, custom setup, custom software, website work, data preparation, support time, and digital delivery are reviewed case by case.
Refunds are not automatic after work has started, access has been delivered, files have been prepared, or support/admin time has been used.
Refunds may be refused for abuse, wrong product selection, policy violations, illegal use, chargeback abuse, or failure to follow support instructions.
Need help with an order?
Please contact support before opening a dispute. We will review your order with care and try to make things right.